Privacy policy
Last updated: April 22, 2026
Consilla ("we", "us", or "our") operates this website, consilla.com (the "Site"), and provides products and services (collectively, the "Services") to offer you a curated shopping experience. Our store is powered by Shopify, which enables us to deliver the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to "personal information", we mean information that identifies or can reasonably be linked to you.
We may collect the following:
- Contact details: name, shipping address, billing address, phone number, email
- Financial information: payment details, transaction data (processed securely via Shopify)
- Account information: username, password, preferences
- Transaction data: items viewed, added to cart, purchased, returned, or exchanged
- Communications: messages sent to our support
- Device data: IP address, browser type, device info
- Usage data: how you interact with our website
How We Collect Information
We collect information:
- Directly from you (when you place an order, contact us, or create an account)
- Automatically (cookies, analytics tools, browsing behavior)
- From service providers (e.g., Shopify, payment processors)
- From partners or third parties
How We Use Your Information
We use your data to:
- Process orders & provide services (payments, shipping, returns)
- Improve your experience (personalization, recommendations)
- Marketing & advertising (emails, promotions, retargeting ads)
- Security & fraud prevention
- Customer support & communication
- Legal compliance
Sharing Your Information
We may share your data with:
- Shopify and service providers (hosting, payments, shipping, analytics)
- Marketing partners (ads and personalization)
- Legal authorities (if required by law)
- Business transfers (e.g., merger or acquisition)
We only share data when necessary and in line with this policy.
Shopify & Data ProcessingOur store is hosted on Shopify. Shopify may process your personal data to:
- Provide and improve store functionality
- Enable secure transactions
- Support analytics and advertising
You can review Shopify’s privacy practices here: https://privacy.shopify.com/
Third-Party LinksOur website may contain links to third-party websites. We are not responsible for their privacy practices, so review their policies separately.
Children’s PrivacyOur Services are not intended for children. We do not knowingly collect data from minors. If such data is identified, it will be deleted promptly.
Security & Data RetentionWe take reasonable measures to protect your data. However, no system is 100% secure.
We retain personal data only as long as necessary for:
- Order fulfillment
- Legal obligations
- Dispute resolution
Depending on your location, you may have the right to:
- Access your personal data
- Request deletion
- Correct inaccurate data
- Request data portability
- Opt-out of marketing
You can exercise your rights by contacting us.
International Data TransfersYour data may be processed outside your country, including in the United States or other jurisdictions where our service providers operate.
Changes to This PolicyWe may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last updated” date.
Contact InformationIf you have any questions or requests regarding this Privacy Policy, please contact us:
Store Name: Consilla (consilla.com)
Company Name: EXON GROUP LTD
Company Address:
71-75 Shelton Street
Covent Garden, London, WC2H 9JQ
United Kingdom
Warehouse Address:
12810 N 20th St
Phoenix, AZ 85022
USA
Email: info@consilla.com
Customer Support Hours:
Monday to Friday, 09:00 – 17:00 (EST)
We aim to respond within 24 hours.